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When Claude ignores an instruction or a feature you configured doesn’t appear, the cause is usually that the file didn’t load, it loaded from a different location than you expected, or another file overrode it. This guide shows how to inspect what Claude Code actually loaded so you can narrow down which applies. For installation, authentication, and connectivity problems, see Troubleshooting instead.

See what loaded into context

The /context command shows everything occupying the context window for the current session, broken down by category: system prompt, memory files, skills, MCP tools, and conversation messages. Run it first to confirm whether your CLAUDE.md, rules, or skill descriptions are present at all. For detail on a specific category, follow up with the dedicated command:
CommandShows
/memoryWhich CLAUDE.md and rules files loaded, plus auto-memory entries
/skillsAvailable skills from project, user, and plugin sources
/agentsConfigured subagents and their settings
/hooksActive hook configurations
/mcpConnected MCP servers and their status
/permissionsResolved allow and deny rules currently in effect
/doctorConfiguration diagnostics: invalid keys, schema errors, installation health
/statusActive settings sources, including whether managed settings are in effect
If a memory file is missing from /memory, check its location against how CLAUDE.md files load. Subdirectory CLAUDE.md files load on demand when Claude reads a file in that directory with the Read tool, not at session start. If /memory confirms the file loaded but Claude still isn’t following a particular instruction, the issue is likely how the instruction is written rather than whether it loaded. CLAUDE.md works well for the kinds of guidance you’d give a new teammate, such as project conventions, build commands, and where files belong. Adherence drops when an instruction is vague enough to interpret multiple ways, when two files give conflicting direction, or when the file has grown long enough that individual rules get less attention. Write effective instructions covers the specificity, size, and structure patterns that keep adherence high.
CLAUDE.md and permissions solve different problems. CLAUDE.md tells Claude how your project works so it makes good decisions. Permissions and hooks enforce limits regardless of what Claude decides. Use CLAUDE.md for “we do it this way here.” Use permissions or hooks for security boundaries and anything that must never happen, where you need a guarantee instead of guidance.

Check resolved settings

Settings merge across managed, user, project, and local scopes. Managed settings always win when present. Among the rest, the closer scope overrides the broader one in the order local, then project, then user. Some settings can also be set by command-line flags or environment variables, which act as another override layer. When a setting doesn’t seem to apply, the value you set is usually being overridden by another scope or an environment variable. Run /doctor to validate your configuration files and surface invalid keys or schema errors. Run /status to see which settings sources are active, including whether managed settings are in effect. To understand which scope wins for a given key, see How scopes interact.

Check MCP servers

Run /mcp to see every configured server, its connection status, and whether you have approved it for the current project. A server can be defined correctly but still not provide tools for a few common reasons:
  • Project-scoped servers in .mcp.json require a one-time approval. If the prompt was dismissed, the server stays disabled until you approve it from /mcp.
  • A server that fails to start shows as failed in /mcp. Relative file paths in command or args are a frequent cause, since they resolve against the directory you launched Claude Code from rather than the location of .mcp.json.
  • A server that shows as connected but lists zero tools has started successfully but isn’t returning a tool list. Select Reconnect from /mcp. If the count stays at zero, run claude --debug mcp to see the server’s stderr output.
For configuration locations and scope rules, see MCP.

Check hooks

Run /hooks to list every hook registered for the current session, grouped by event. If a hook you defined doesn’t appear, it isn’t being read: hooks go under the "hooks" key in a settings file, not in a standalone file. If the hook appears but doesn’t fire, the matcher is the usual cause. The matcher field is a single string that uses | to match multiple tool names, for example "Edit|Write". A misspelled tool name fails silently because the matcher never matches. An array value is a schema error: Claude Code shows a settings error notice, /doctor reports the validation failure, and the hook entry is dropped so it won’t appear in /hooks. Edits to settings.json take effect in the running session after a brief file-stability delay. You don’t need to restart. If /hooks still shows the old definition a few seconds after saving, run /hooks again to refresh the view. If /hooks shows the hook but it still does not fire, the next step is to watch hook evaluation live. Start a session with claude --debug hooks and trigger the tool call. The debug log records each event, which matchers were checked, and the hook’s exit code and output. See Debug hooks for the log format and hooks troubleshooting for common failure patterns.

Common causes

Most configuration surprises trace back to a small set of location and syntax rules. Check these before assuming a bug:
SymptomCauseFix
Hook never firesmatcher is a JSON array instead of a stringUse a single string with | to match multiple tools, for example "Edit|Write". See matcher patterns.
Hook never firesmatcher value is lowercase, for example "bash"Matching is case-sensitive. Tool names are capitalized: Bash, Edit, Write, Read.
Hook never firesHooks are in a standalone .claude/hooks.json fileThere is no standalone hooks file. Define hooks under the "hooks" key in settings.json. See hook configuration.
Permissions, hooks, or env set globally are ignoredConfiguration was added to ~/.claude.json~/.claude.json holds app state and UI toggles. permissions, hooks, and env belong in ~/.claude/settings.json. These are two different files.
A settings.json value seems ignoredThe same key is set in settings.local.jsonsettings.local.json overrides settings.json, and both override ~/.claude/settings.json. See settings precedence.
Skill doesn’t appear in /skillsSkill file is at .claude/skills/name.md instead of in a folderUse a folder with SKILL.md inside: .claude/skills/name/SKILL.md.
Skill appears in /skills but Claude never invokes itSkill has disable-model-invocation: true in its frontmatter, or its description doesn’t match how you phrase the requestCheck the badge in /skills: a “user-only” label means Claude won’t trigger it on its own. See skill invocation.
Subdirectory CLAUDE.md instructions seem ignoredSubdirectory files load on demand, not at session startThey load when Claude reads a file in that directory with the Read tool, not at launch and not when writing or creating files there. See how CLAUDE.md files load.
Subagent ignores CLAUDE.md instructionsSubagents don’t always inherit project memoryPut critical rules in the agent file body, which becomes the subagent’s system prompt. See subagent configuration.
Cleanup logic never runs at session endNo SessionEnd hook configuredSessionStart and SessionEnd both exist. See the hook events list.
MCP servers in .mcp.json never loadFile is under .claude/ or uses Claude Desktop’s config formatProject MCP config goes at the repository root as .mcp.json, not inside .claude/. See MCP configuration.
Project MCP server added but doesn’t appearThe one-time approval prompt was dismissedProject-scoped servers require approval. Run /mcp to see status and approve.
MCP server fails to start from some directoriescommand or args uses a relative file pathUse absolute paths for local scripts. Executables on your PATH like npx or uvx work as-is.
MCP server starts without expected environment variablesVariables are in settings.json env, which doesn’t propagate to MCP child processesSet per-server env inside .mcp.json instead.
Bash(rm *) deny rule doesn’t block /bin/rm or find -deletePrefix rules match the literal command string, not the underlying executableAdd explicit patterns for each variant, or use a PreToolUse hook or the sandbox for a hard guarantee.
For full reference on each configuration surface, see the dedicated page: